Shipping Policy
Shipping Policy
Website:www.funhang.us
This Shipping Policy explains how orders placed through www.funhang.us are processed, shipped, and delivered.
1. Order Processing Time
Orders are typically processed within 1–3 business days, unless otherwise stated on the product page or during checkout.
Processing time does not include weekends, holidays, preorder lead times, backorder periods, or delays caused by high order volume.
We reserve the right to take additional time to verify billing, shipping, identity, or fraud-related information before shipping an order.
2. Shipping Times
Estimated delivery times depend on the destination, carrier, product availability, warehouse location, and shipping method selected at checkout.
Estimated delivery times are provided for convenience only and are not guaranteed unless expressly stated otherwise.
3. Shipping Destinations
We currently ship to locations listed as available during checkout. Shipping availability may change at any time.
We reserve the right to cancel or refuse orders to destinations that are unsupported, high-risk, restricted, or affected by carrier limitations.
4. Shipping Charges
Shipping fees, if any, will be shown at checkout before payment is completed.
Additional charges such as customs duties, import taxes, VAT, brokerage fees, remote area surcharges, or local delivery fees may apply depending on your destination. Unless otherwise stated, such charges are the customer’s responsibility.
5. Delivery Delays
We are not responsible for shipping delays caused by:
- Carrier delays
- Weather events
- Customs processing
- Address issues
- Failed delivery attempts
- Public holidays
- Supply chain interruptions
- Force majeure events
- Other circumstances beyond our reasonable control
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is delayed, lost, returned, or undeliverable due to an incorrect or incomplete address provided by the customer, we may charge additional shipping fees or deduct related costs from any refund, to the extent permitted by law.
7. Order Tracking
If tracking is available, tracking information will be provided after shipment. Please allow time for the carrier’s system to update.
Tracking availability may vary depending on the shipping method and destination.
8. Partial Shipments
Some orders may be shipped in multiple packages. If this happens, you may receive separate tracking numbers and deliveries on different dates.
9. Risk of Loss
Risk of loss and title for products pass to the customer upon delivery to the shipping address provided at checkout, to the extent permitted by applicable law.
10. Lost, Stolen, or Missing Packages
We may assist by reviewing shipment records or carrier tracking information, but we are not responsible for packages that are marked as delivered by the carrier unless required by applicable law.
11. Damaged Packages
If your package arrives damaged, please contact us within [7] days of delivery and provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the damage
We will review the issue and determine an appropriate resolution.
12. Refused or Returned Shipments
If a shipment is refused, unclaimed, or returned due to customer-related reasons, including an incorrect address or failure to pay required customs charges, we may deduct shipping, return shipping, handling, and related costs from any refund.
13. Policy Changes
We may update this Shipping Policy at any time. Changes become effective when posted on this page.